- Percentage Discounts
The Museum Store offers discounts to our online shoppers throughout the year. Most often there will be a coupon code associated with each discount (click here for help using a coupon code). Before your credit card is processed the Percentage Discount will be applied, even if you do not see the discount reflected on your order confirmation.
- Gift Cards
We are now selling gift cards in The Museum Store and online. However, online redemption is not currently available. If you would like to order something online and pay with a gift card, please instead order over the phone by calling (405) 478-2250 ext. 275 or email email@example.com.
- Membership Discounts
If you are a member of the National Cowboy & Western Heritage Museum, please enter coupon code: MEMBER, or just make a note in the Comment section during the check-out process. Your Member Discount will be applied before your order (credit card) is processed.
The Museum Store of the National Cowboy & Western Heritage Museum does not sell or share customer addresses or information with any group outside of the Museum.
- Shipping/Handling Policy
Most orders will be shipped in 1-2 business days. You will be notified if the item is out of stock or if there is an expected shipping delay. Orders made after 2:00 P.M. (Central standard time) Monday - Friday will not ship until the following day.
Our default shipping method within the United States is UPS Ground; international orders are shipped via US Mail. Shipping charges are based on delivery address, weight and size of package.
Please Note: If you would like your order shipped via US Mail instead of UPS, please note that in the Customer Comments field. We are not responsible for items lost in transit.
**The Museum Store cannot be held liable for items damaged during the shipping process
- Return Policy
Unused and undamaged merchandise may be returned for a refund or exchange within 30 days of purchase (with original receipt). Shipping costs are non-refundable.
ALL SALE AND CLEARANCE ITEMS ARE NON-REFUNDABLE AND CANNOT BE RETURNED OR EXCHANGED
All items must be returned in original condition with the tags attached. If returned merchandise is not in original new condition, the items will be returned to you at the customers expense. A receipt is required for all returns and exchanges. If you have a specific question about your return, please contact us for further details.
(405) 478-2250, ext. 275