Questions
- Can I use my Member discount on online orders?
- Do you offer international shipping?
- Are all of your items available online?
- Will my credit card be charged immediately?
- Will I be charged sales tax?
- What if I order something that is out of stock?
Answers
- Can I use my Member discount on online orders?
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Yes! Your Member discount is good on all online items except for limited-edition items and Museum-produced items (such as exhibit catalogs and Persimmon Hill magazines). Simply make a note in the Customer Message area about your Membership.
- Do you offer international shipping?
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Yes, The Museum Store ships to most countries. Shipping charges for international purchases are estimates. If actual charges are higher than expected The Museum Store will contact buyer with actual charges for approval prior to shipping.
- Are all of your items available online?
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No. The Museum Store carries over 5,700 items. We also sell one-of-a-kind items that are not available online. If you saw an item in The Museum Store during your visit that you would like to order, please email us at museumstore@nationalcowboymuseum.org or call us at (405) 478-2250, ext. 228, Monday through Friday, 9 am to 5 pm (CST) and we will be happy to take your order and ship it to you.
- Will my credit card be charged immediately?
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No. Your credit card will not be charged until your order is processed - please allow us a minimum of one (1) business day for processing any order.
- Will I be charged sales tax?
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You will only be charged sales tax if your order is being shipped within the state of Oklahoma.
- What if I order something that is out of stock?
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We do our best to make sure The Museum Store website’s inventory reflects current item availability, but sometimes things slip by us. If that is the case, we will inform you immediately, fill the rest of your order, and send you the out of stock item as soon as we receive it again.

